Site and systems support is seen as an end to end process within the ECL Group. Everything we do is underpinned by our 24 Hour Help Desk. This service operates 365 days a year and enables immediate response along with a single point of contact.
Our 40 seat call centre meets the support needs of our customers throughout Australia, utilising advanced help-desk technology, interactive phone systems, and on line site connectivity to provide prompt resolution of all site issues.
Our customers enjoy a seamless support model that is backed by extensive internal and external technical training, experienced in-house technical personnel and field technicians that are unrivaled for their expertise.
This unique support process system provides certainty that your business can continue to run effectively at all times.